shipping-delivery

Effective Date: 11th Jul 2025

At NextCEO (“we”, “us”, or “our”),   subsidiary of DESILOGIC TECH PRIVATE LIMITED a company incorporated under the laws of India, we specialize in providing digital products and services through our website nextceo.in (the “Service”). This Shipping and Delivery Policy outlines the process for delivering our digital products, such as online leadership development programs, professional training courses, webinars, and other digital content, which are delivered exclusively via email. We are committed to ensuring a seamless delivery experience in compliance with the Consumer Protection Act, 2019, and other applicable Indian laws.

1. Nature of Our Products

NextCEO offers digital products that are non-tangible and delivered electronically. These include, but are not limited to:

  • Online courses and training modules
  • Webinars and virtual event access
  • Digital downloads (e.g., e-books, templates, or resources)
  • Subscription-based content

As these products are digital, they are delivered via email and do not involve physical shipping.

2. Delivery Process

2.1 Delivery via Email

Upon successful purchase or registration for a digital product, delivery will be made to the email address provided by you during the purchase or registration process. The delivery process includes:

  • Order Confirmation: After completing your purchase, you will receive an order confirmation email containing details of your transaction.
  • Delivery Email: The digital product (e.g., access links, downloadable files, or login credentials) will be sent to your registered email address, typically within 24 hours of purchase, subject to payment verification and technical processing.
  • Access Instructions: The delivery email will include clear instructions on how to access or use the digital product, such as links to course platforms, webinar registration details, or download instructions.

2.2 Delivery Time

We strive to deliver digital products promptly. In most cases, you will receive the delivery email within 24 hours of purchase. However, delays may occur due to:

  • Payment processing delays by third-party payment processors (e.g., Razorpay).
  • Technical issues with our systems or email servers.
  • Incorrect or incomplete email addresses provided by you.

If you do not receive the delivery email within 48 hours of purchase, please check your spam or junk folder before contacting us.

3. User Responsibilities

To ensure successful delivery, you agree to:

  • Provide an accurate, active, and valid email address during purchase or registration.
  • Check your email, including spam or junk folders, for delivery emails from NextCEO.
  • Ensure your email account has sufficient storage to receive our emails and attachments.
  • Notify us promptly at contact@nextceo.in if you encounter issues accessing your digital product.

Failure to provide a correct email address or to check your email does not entitle you to a refund or alternative delivery, as per our Cancellation and Refund Policy.

4. Non-Delivery Issues

In the unlikely event of non-delivery due to technical issues on our part (e.g., failure to send the delivery email), we will take the following steps in compliance with the Consumer Protection Act, 2019:

  • Verify the issue upon receiving your complaint at contact@nextceo.in.
  • Resend the delivery email or provide alternative access to the purchased digital product within a reasonable time.
  • If the issue cannot be resolved, we may offer a replacement product or, in exceptional cases, a refund, at our sole discretion and subject to applicable laws.

You must report non-delivery issues within 7 days of purchase, providing proof of purchase and details of the issue.

5. No Physical Shipping

As our products are digital and delivered via email, no physical shipping is involved. Consequently, no shipping fees or taxes related to physical delivery apply.

6. Compatibility and Access

You are responsible for ensuring that you have the necessary technical requirements (e.g., internet access, compatible devices, or software) to access and use our digital products. NextCEO is not liable for issues arising from your failure to meet these requirements. Please review the product description or contact us at contact@nextceo.in before purchasing to confirm compatibility.

7. Third-Party Payment Processors

Payments for our digital products are processed through third-party payment processors (e.g., Razorpay), compliant with the Payment and Settlement Systems Act, 2007, and PCI-DSS standards. Delays in payment verification may affect delivery timelines. For payment-related issues, contact us at contact@nextceo.in before initiating a dispute with your payment provider.

8. Compliance with Laws

Our delivery process complies with the Digital Personal Data Protection Act, 2023 (DPDP Act), ensuring your email address and other personal data are handled securely as outlined in our Privacy Policy. We use industry-standard measures to protect your data during delivery.

9. Changes to This Policy

We may update this Shipping and Delivery Policy to reflect changes in our practices or legal requirements. Updates will be posted on this page, and we will notify you via email or a prominent notice on the Service before changes take effect, updating the “effective date” above. Your continued use of the Service after such changes constitutes acceptance of the updated policy.