cancellation-refund-policy

Effective Date: 26th June 2025

At NextCEO (“we”, “us”, or “our”), subsidiary of DESILOGIC TECH PRIVATE LIMITED , we strive to deliver high-quality digital products and services through our website nextceo.in (the “Service”). This Cancellation and Refund Policy outlines our approach to cancellations and refunds for digital products, including but not limited to online leadership development programs, professional training courses, webinars, and other digital content offered by NextCEO. We are committed to transparency and compliance with the Consumer Protection Act, 2019, and other applicable Indian laws.

1. Scope of Digital Products

Our digital products are non-tangible, irrevocable goods delivered electronically, such as online courses, webinars, digital downloads, or access to premium content. Due to the nature of these products, we have a strict no-cancellation and no-refunded policy, except where required by applicable law.

2. No Cancellation Policy

Once you purchase or register for a digital product or service (e.g., an online course, webinar, or subscription), your purchase is final and cannot be canceled. This applies to all digital products and services offered through the Service, as they are immediately accessible upon purchase or registration.

3. No Refund Policy

Due to the digital and irrevocable nature of our products, no refunds will be provided for any purchases, including but not limited to:

  • Online leadership development programs
  • Professional training courses
  • Webinars or virtual events
  • Digital downloads or subscriptions

This policy applies regardless of whether the product has been accessed, partially used, or not used at all, except where mandated otherwise by the Consumer Protection Act, 2019, or other applicable laws.

4. Exceptions Under Applicable Law

In compliance with the Consumer Protection Act, 2019, if a digital product is found to be defective, deficient, or not as described (e.g., you are unable to access the purchased content due to a technical issue on our part), you may be eligible for a remedy, such as access to a replacement product or, in exceptional cases, a refund. To request such a remedy, you must:

  • Contact us within 7 days of purchase at contact@nextceo.in, providing details of the issue and proof of purchase.
  • Allow us a reasonable opportunity to investigate and resolve the issue, as required under Indian consumer protection laws.

Any decision regarding remedies will be at NextCEO’s sole discretion and subject to verification of the issue.

5. Non-Transferability

All digital products and services purchased through the Service are non-transferable. You may not transfer, resell, or share access to your purchased products with others, except as expressly permitted in writing by NextCEO.

6. Payment Disputes

Payments for our digital products are processed through third-party payment processors (e.g., Razorpay), which comply with the Payment and Settlement Systems Act, 2007, and PCI-DSS standards. If you have concerns about a payment transaction, please contact us at contact@nextceo.in before initiating a chargeback or dispute with your payment provider. We will work with you to resolve any legitimate issues promptly.

7. User Responsibilities

You are responsible for ensuring:

  • You have the necessary technical requirements (e.g., internet access, compatible devices) to access and use our digital products.
  • The accuracy of the information provided during purchase or registration.
  • Compliance with our Terms and Conditions and Privacy Policy.

Failure to meet these requirements does not entitle you to a refund or cancellation.

8. Changes to This Policy

We may update this Cancellation and Refund Policy to reflect changes in our practices or legal requirements. Updates will be posted on this page, and we will notify you via email or a prominent notice on the Service before changes take effect, updating the “effective date” above. Your continued use of the Service after such changes constitutes acceptance of the updated policy.

9. Contact Us

For questions, concerns, or grievances regarding this Cancellation and Refund Policy, please contact our Grievance Officer at:

We will address your concerns promptly in accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and other applicable laws. If unresolved, you may escalate grievances to the appropriate consumer forum or the Data Protection Board of India under the DPDP Act.

Thank you for choosing NextCEO. We value your trust and are committed to delivering exceptional digital products and services.